Can I return my goods?
If you are not satisfied with your purchase and need to return goods, please email our Customer Services team at firstname.lastname@example.org stating the items you wish to return, name and contact details, within 7 days. We will email a returns form to you which you need to include with your item. Package the items and return the goods to us in the exact condition in which they were delivered. Please note that opened and or used items cannot be returned to us unless the product is faulty or damaged. Certain items cannot be refunded or exchanged unless faulty or sent incorrectly such as medicines, condoms and foods.
How about cancelling my order?
Orders can only be cancelled before dispatch; so if you need to cancel an order, please contact us ASAP. Once the order has been dispatched, orders cannot be cancelled but can be returned (see above). Faulty and returned goods would have to be thoroughly checked before issuing the refund. This may involve sending the item back to the manufacturer (i.e. electrical goods), which may take up-to 30 days. Once resolved, we will then be able to offer the refund. If the item is found not to be faulty, then we will NOT be able to offer any refund or replacement. We recommend keeping the original packaging of the order if wanting to return the item or discuss any issues in regards to the order until further instruction is provided. Refund of order does not include the cost of postage and packaging. We recommend that items are returned using Recorded Delivery as we do not accept responsibility for items lost in the post.