Privacy Policy
LifePharmacy Online is under the umbrella group HealthCare Concepts Ltd and is obligated under the Data Protection Act (DPA) 1998. LifePharmacy Online pays importance in keeping your data safe and secure. When place an order, we need specific information such as address, email and telephone number in order to help us in processing your order effectively and efficiently as possible so that you experience the best service.
What information is needed and stored by us?
When you placing an order; the information required enable us to process your order as effectively as possible so that you can receive your goods without any issues. Certain information such as your email address will help us to notify your order status. Providing us with your telephone number helps us to contact you just in case if there is a problem with your order. When placing an order for ‘Pharmacy Online’ products, additional information is required such as symptoms, length of symptoms, etc so that our pharmacist can check and verify whether the product is suitable for you or not. This ensures that our customers are getting the right medication in accordance to their needs as our customer’s health & safety a priority. For our ‘Online Prescription’ service, we need to know whether you pay for your NHS prescription or not and detail of your medication. Again, additional information is required so that our ‘Online Doctor’ can verify and approve of your order.
What do we do with your information?
After you have completed your order and you have received your goods, your personal information is kept confidential on our system and not giving to anyone or company outside LifePharmacy Online. We may use your details for marketing promotions and keep you updated with our latest offers but they are all from LifePharmacy Online and not external companies. If you wish to receive these promotions/offers, you can opt IN on your accounts page under 'Newsletter Subscription', when 'Creating An Account' or by emailing us. If you don't opt IN, you are automatically opt Out. We also don’t keep & save any card payment details on our website and because we use SagePay, it ensures that your card details is protected and secured at all costs. Any refunds or cancellation of orders are also done via SagePay not via your bank.
Your Consent and Rights
By using our online website and service, you consent to the gathering and use of information as described above by LifePharmacy Online. If we ever decided to change our policy, we will inform you either by email or post. You also have the right to confidentiality under the Data Protection Act 1998, the Human Rights Act 1998. LifePharmacy Online also complies with the NHS Code of Practice on Confidentiality and Privacy, hence, LifePharmacy Online with our qualified pharmacists are obliged under the professional code of practice to keep customer’s details confidential, secure and private at all times.
Request to view your records
As one of our customers, you have the right to request what information we keep about you. If you require a detailed report, please let us know in writing and we will send the information via post. There will be a small charge for this and for security checks, you will need to provide a form of ID such as your driving license or passport; this can be a copy. Please include your details so that we can identify you on our records. If you need any more information, please contact us on 0207 511 8292 or email us at customercare@lifepharmacy.co.uk.
GDPR for LifePharmacy
We value your privacy and want to be clear about the data we collect and process. We have updated our Privacy Policy to reflect the high standards established with the new EU General Data Protection Regulation (GDPR). Whenever you provide such information, we will only use your information in line with all applicable data protection laws, including the General Data Protection Regulation (GDPR).
We respect your personal data. Your information will be kept in a secure environment. We have never and will never sell your information to third parties. If you have any questions about your privacy, please contact us. You have a right to a copy of the information we hold about you by filling in a request sheet. You may seek to correct any inaccurate information. This can take up to one month.
What Right do I have over my personal data?
Under General Data Protection Regulation (GDPR), you have the right to:
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Access your personal data by making a subject access request
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Rectification, erasure or restriction of your information where this is justified
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Object to the processing of your information where this is justified
In order to exercise your right, please contact:
Data Processing Officer
Healthcare Concepts Ltd
The HUB
123 Star Lane
Canning Town
London E16 4PZ
Email : bp@lifepharmacy.co.uk