Outstanding Customer Service
Since our establishment back in 2007, we have had a continuous customer satisfaction of 90% due to the competitive, reliable and effective service we offer. And, because we are family owned business, we treat every customer as one of our own and give them the extra care and service they need. You can see our reviews at 'Trust Pilot' customer review page.
UK Registered Pharmacy
Life Pharmacy Online is registered with the General Pharmaceutical Council (GPhC), registration number: 1089552 and part of the National Pharmacy Association. The job of the GPhC is to protect, promote and maintain the health, safety and wellbeing of members of the public by upholding standards and public trust in pharmacy. NPA is the association for community pharmacy across the United Kingdom. With these two bodies, you can be assured that your health is in safe hands.
100% Secure and Confidential
When it comes ordering any item from our website or using any of our services, system are developed to making sure that your details are safe and secure; this is done by SagePay and Trusted Pilot. Sage Pay is Europe’s leading independent payment service provider (PSP) and is one of the most trusted payment brands. Trusted Shops certifies online shops by carefully checking a set of quality criteria before awarding the European trustmark. You can find more information by visiting our 'FAQs' page.
Also, if you need to speak with one of our team members or pharmacists, your information is kept discreet and not discussed with anyone else. We take this very seriously and have protocols in measure to maintain your confidentiality with us.
Our pharmacists are fully qualified and have experience in working at chemists/pharmacies for over 10 years. With this experience, our pharmacists are able to provide accurate and genuine advice regarding your needs. Our customer service teams have a vast amount of experience in the healthcare sector and are able to provide you with up-to-date and tailored advice based on your needs, conditions and products you require. You can see our reviews on 'Trust Pilot' which shows our satisfied customers.
Whenever we receive any order, we aim to deliver the goods within 1-4 working days. We also provide 'Next Day' service for urgent orders (see our 'Delivery Information' page for more details). Almost over 90% of our orders have been delivered by the target we have set. If there are any problems in your items such as delay in your order, we will contact you beforehand so that you are aware of the situation.
We are very competitive on our prices and because we sell thousands of products every year, we can negotiate fantastic discount from our suppliers, meaning cheaper prices for our customers. If you see a product cheaper anywhere else, then give us a call and we'll see what we can do for you.