Delivery Info

For your benefit, and Healthcare Concepts Limited operates a transparent, easy to understand delivery charge structure. You can call our customer service team on 0207 511 8292 or email them at should you have any questions regarding any aspect of our service to you.

United Kingdom Mainland

There is a small delivery charge of £2.95 on all orders (up to 1 kg in weight), with free delivery on orders over £40 (up to 1 Kg in weight). If the total weight is over 1Kg our customer service team will contact you of the cost before dispatching and ask your permission before proceeding. Individual heavy items over 1Kg will be charged at the time of purchase a delivery charge of £5.99 for the complete order.

For some orders to Northern Ireland, Scottish Highlands and Offshore/Scottish Isles may occur additional postage charge if item is over 1Kg such as Omron Nebulisers, Humidifiers, Massagers etc which our customer service team will contact you. 

We strive to deliver orders within 1 to 4 working days (mainly via Royal Mail or a Courier such as City-Link) subject to availability of your ordered products. However, Royal Mail may sometimes take longer than expected to deliver orders, which could be due to backlog of deliveries in your local depot office. Orders that are not delivered by Royal Mail, claim can only be done after 15 workings day when the order was dispatched. Orders placed after 12pm and weekends and holidays should be dispatched the next working day (Monday to Friday).

Delivery of NHS & private prescriptions items are £2.95 for under £40 and Free Delivery over £40. This is for the delivery via Royal Mail First Class Only.

For security all orders will require a signature on delivery. You need to ensure that someone approved by you is able to sign for the delivery. 

Next Day Delivery

There is a small next day additional delivery charge of £3.50 on all orders up to 1kg in weight. Your order must be placed before 12:00pm and is subject to availability of your ordered products. If we have available stock, it will be sent that day by Royal Mail Special Delivery or a Courier, which you will be informed before dispatch. All Next Day Deliveries require a signature upon receipt. It is your sole responsibility to be available for receipt of deliveries. The Next Day Delivery does not apply to weekends and bank holidays; therefore if an order is placed on Friday for Next Day Delivery, it will be delivered on the next working day. You will be contacted by our customer service team if stock is unavailable at the time of ordering. You will also be contacted if the order placed is over 1kg and outside mainland U.K for any extra charge if applied.

International Deliveries

Delivery to Europe and the Rest of the U.K. (including the Channel Islands, Isle of Man, the Isles of Scilly, the Highlands & Islands of Scotland, Northern Ireland, Shetland Islands, & British Forces Post Offices) are charged at £12.50 regardless of order value but below 1kg. If the total weight is over 1 Kg our customer service team will contact you of the cost before dispatching and ask your permission before proceeding. Delivery is usually 3-6 days. If the order is placed using google checkout then our customercare team will contact you to collect the additional postage.Deliveries to the following destinations may occur additional postage charge, which you will be contacted once your order has been placed:•All orders to Channel Islands•Isle of Man•Isle of Wight•Isles of Scilly•Guernsey•Jersey•Highlands and the Islands•Northern Ireland•Shetland Islands•BFPO Addresses

We cannot send any Aerosol or Liquid products over 50ml to International orders.

For security all orders will require a signature on delivery. You need to ensure that someone approved by you is able to sign for the delivery. 

USA & Rest of the World

Delivery to regions outside of Europe is charged at £15 regardless of order value and usually takes 5-10 days. This excludes items weighing over 1kg. We will email you the cost of shipping if the order weighs over 1kg. All prices shown online include V.A.T. We cannot guarantee timely supply of any medicines for all international deliveries due to international customs and FDA regulations, which may delay your order. If the item has left UK postal service and is being held up by the Customs and FDA regulations or the Postal Service of the delivery address, we are not responsible for the held up and the possibility of the item not being delivered.

We cannot send any Aerosols goods over 50ml to International orders. 

For security all orders will require a signature on delivery. You need to ensure that someone approved by you is able to sign for the delivery. 

Re-delivery of Goods

Your order will be sent either by Royal Mail First Class Recorded or by City-Link Courier Service. If you are not at the delivery address to collect your order, a delivery card will be left; providing you with instructions on how to arrange for a re-delivery or where to collect your order if you wish to collect from the depot. Please note that for a re-delivery of a package if you are not present to collect your order after the attempts made, there will be an additional postage charge, which we will inform you. If you choose not to pay any additional postage charge for re-delivery of goods or wish to cancel your order after dispatch, there will be a 15% administration charge in addition to postage and packaging. 

Please make sure that you provide the correct delivery address. If failing to do so, your order may get lost and is not responsible and we will not compensate for any loss. Also, if providing incorrect delivery address and your order is sent and then is returned, we will contact you for re-delivery or refund. Please note that if you request for a refund after your order was sent to the wrong address based on the incorrect delivery address provided, postage costs will not be refund and there will be a 15% admin fee.

If you decide not to sign for the item upon delivery, the order will be sent back to us which may take several days. Once we have received the item, it will be checked and we will contact you about either a re-delivery or refund but only when the item has been returned back to us. For some returned items (i.e. faulty, damaged), we may send a courier to collect the item from you and the date for home collection will be agreed on. However, if you choose this option and upon collection by the courier, no-one is present at home after agreeing on the date, then you will have to return the item yourself and we will not be able to compensate for the returns postage charge.

Lost Items

For lost items, we would have to make a claim either through Royal Mail or Courier used. Once we have received the claim, we will either issue a full refund or send a replacement; otherwise, we cannot take any further action. This process may take between 2-3 weeks.

Product Quantity Limits

For some products, we have limited the number that the customer can order such as Cetirizine Dihydrochloride 30 Tablets, Co-Codamol 32 Tablets, Omron MX2 Basic BP Monitor and so on, which will be stated on the product page. However, if more that the stated amount is ordered, we have the right to process the order and refund back the difference to your account. For example, we have limited the Cetirizine Dihydrochloride 30 Tablets to 5 packets per order, so if 10 packets of the Cetirizine Dihydrochloride 30 Tablets are ordered, then we will dispatch 5 packets and refund back the remaining 5 packets back to the customer's account. We will do this without the need to inform the customer prior to dispatch of the order as we have already stated the limited amount that can be ordered.

You can now recycle your old electricals with us

If you’re buying a new electrical item, we will recycle your old one for free.

Why recycle?   

Unwanted electrical equipment is the UKs fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

We can help

We are pleased to offer our customers the chance to recycle their old electrical items when purchasing a new item from us. To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.

Just return the item back to us with your original order details stating that you would for the item to be recycled and we will do the rest. Please note that we don't cover the postage cost for sending the item back to us for recycle.

Your statutory rights will not be affected. 

Returns Address:                                                                                                                     , The Hub, 123 Star Lane, London E16 4PZ

Cards Accepted

All content on this website is intended for information purposes only and is not a substitute for professional medical advice. You must consult your healthcare professional, doctor or pharmacist if you are unsure about taking, using or giving of a particular medication or product or acting or relying on any information contained in this website. You should always consult your doctor if you are currently being treated for any condition and inform your doctor of any medication you are taking. Please ensure that you carefully read the product packaging and information leaflets prior to use.

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